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Gemini Equipment Warranty and Service Terms and Conditions1

Urodynamic Systems

Melody Symphony EL Symphony ML Symphony SC
Initial Warranty
Components (Years)
2
3
3
4
Computer (Years)
2
3
3
4
Included Accessories (Years)
2
3
3
4
Downtime
Advanced Exchange
Advanced Exchange
Advanced Exchange
Advanced Exchange
Onsite Service (Years)
1
2
2
2
Remote Service/Support
2
3
3
4
Extended Warranty
3rd Year Extended*
Optional
Included
Included
Included
4th Year Extended*
Optional
Optional
Optional
Included
5th Year Extended*
Optional
Optional
Optional
Optional

Uroflowmeters

Danflow Wave, Wave CU, Danflow Wave with Integrated Bladder Scanner
Initial Warranty
Components (Years)
3a
Computer (Years)
3
Included Accessories (Years)
3a
Downtime
Advanced Exchange
Onsite Service (Years)
-
Remote Service/Support
3
Extended Warranty
3rd Year Extended*
-
4th Year Extended*
-
5th Year Extended*
-

Bladder Scanners

Vitascan LT-C6 and Vitascan PD+
Initial Warranty
Components (Years)
5b
Computer (Years)
5
Included Accessories (Years)
5b
Downtime
Advanced Exchange
Onsite Service (Years)
-
Remote Service/Support
3
Extended Warranty
3rd Year Extended*
Included
4th Year Extended*
Included
5th Year Extended*
Included

Examination & Treatment Chairs

Arco-Matic 300M Examination and Treatment Chair
Initial Warranty
Components (Years)
2
Computer (Years)
2
Included Accessories (Years)
2
Downtime
Advanced Exchange
Onsite Service (Years)
1
Remote Service/Support
2
Extended Warranty
3rd Year Extended*
Optional
4th Year Extended*
Optional
5th Year Extended*
Optional

Uptime target – 72 business hours.

  • Remote Support Hours: M-F 8:00AM – 5:30PM EST
  • Requires customer involvement for steps 1-3 below
  • If onsite is required, at 48 hours a demo/loaner will be provided to customer via overnight shipment
  • Onsite will be scheduled for earliest mutually convenient date
 

Prior to onsite the following trouble shooting strategy must be followed:

  1. Phone Support
  2. Remote Login (required by Gemini prior to onsite)
  3. Advanced Exchange – Rep supported if required and feasible
  4. Onsite Support **

1 Warranty does not cover customer-induced damage, liquid damage to computers or laptop, improper repairs or alterations, misuse, neglect or accident by Owner.

* Includes components, accessories & remote support. Does not include computers or onsite time and travel. Prices and terms & conditions subject to change.

** If user error is confirmed in steps 1-3, diagnosis will be provided in writing to customer. If customer further requests onsite visit after this determination, customer is responsible for time and travel expenses.

a Probe has 2-year warranty and Accidental Drop Coverage (ADC) not available

b 5-year warranty includes Accidental Drop Coverage (ADC). ADC warranty adds up to two (2) incidents of Accidental Damage Coverage per year during the warranty period. Each ADC claim subject to a maximum service fee of $650 for repairs or $1,750 for an unrepairable component exchange, plus applicable tax.

Gemini Medical Technologies stands behind our top-of-the-line Urodynamics (UDS) equipment with unwavering commitment to our customers. As such, we are committed to providing support, components and service for our UDS equipment for 10 years from installation date. In addition to our industry-leading base warranty package and free software upgrades, this assurance of equipment support for a decade is unparalleled. Experience peace of mind and exceptional service that lasts well into the future with Gemini.