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Gemini Equipment Warranty and Service Terms and Conditions1

Melody Symphony EL Symphony ML Symphony SC Danflow Wave & Wave CU
Initial Warranty
Components (Years)
2
3
3
4
3
Computer (Years)
2
3
3
4
3
Included Accessories (Years)
2
3
3
4
3
Downtime
Advanced Exchange
Advanced Exchange
Advanced Exchange
Advanced Exchange
Advanced Exchange
Onsite Service (Years)
1
2
2
2
-
Remove Service/Support
2
3
3
4
3
Extended Warranty
3rd Year Extended*
Optional
Included
Included
Included
-
4th Year Extended*
Optional
Optional
Optional
Included
-
5th Year Extended*
Optional
Optional
Optional
Optional
-
Preventative Maintenance
Remote PM**
Optional
Optional
Optional
Optional
-
Onsite PM**
-
Optional
Optional
Optional
-
Remote
$200/hr in 15-minute increments
Training Expenses
Onsite***
1 Day - $2,000 | 2 Days - $3,500


Uptime target – 72 business hours.

  • Remote Support Hours: M-F 7:00AM – 5:30PM EST
  • Requires customer involvement for steps 1-3 below
  • If onsite is required, at 48 hours a demo/loaner will be provided to customer via overnight shipment
  • Onsite will be scheduled for earliest mutually convenient date


Prior to onsite the following trouble shooting strategy must be followed:

  1. Phone Support
  2. Remote Login (required by Gemini prior to onsite)
  3. Advanced Exchange – Rep supported if required and feasible
  4. Onsite Support ***

1 Warranty does not cover customer-induced damage, liquid damage to computers or laptop, improper repairs or alterations, misuse, neglect or accident by Owner.

* Includes components, accessories & remote support. Does not include computers or onsite time and travel. Prices and terms & conditions subject to change.

** Time and Travel (“T&T”)

*** If user error is confirmed in steps 1-3, diagnosis will be provided in writing to customer. If customer further requests onsite visit after this determination, customer is responsible for time and travel expenses.

*** Rates subjected to change based on location. Changes will be notified prior to scheduling.